You
can choose from the following three approaches to build a solution that
delivers the results you want.
Solution
1: Business Process Outsourcing (BPO)
"We
use what we sell" to help you tailor your administrative service
requirements to meet your profit objectives and focus on your core capabilities,
while providing your customers with excellent service.
Our
BPO services division uses the VPAS® applications to serve
three primary markets:
Retail
Market: Individual life insurance and annuities sold in career and independent
agent distribution systems using traditional insurance and annuity sales
concepts.
Special
Market: Individual life insurance sold in corporate and high net worth
markets using highly specialized sales concepts including COLI, BOLI
and private placements.
Non-Qualified
Market: Recordkeeping services for non-qualified benefit plans sold
by banks, stock brokerages and executive benefit firms.
Processing
BPO
has the following processing capabilities:
New
Business Processing
Financial
Processing
Non-Financial
Processing
Our
processing and call centers serve as an extension of your business by
expertly receiving and responding in real time to all inquiries by policyowners,
plan participants, sponsors, brokers, and other financial advisors.
Our highly specialized call routing system enables us to distribute
calls to representatives based on the market and type of information
requested.
Key
Features:
Experienced,
friendly, customer-oriented insurance service professionals
VPAS®
application Processing Center expertise
Customized
call routing
Automated
call distribution
Voice
response units
Quality
monitoring service
Real-time
data access
Key
Benefits:
Grow
profit margins
Reduce
costs
Focus
on core capabilities
Improve
levels of customer service and satisfaction
Increase
agent productivity
Solution
2: Remote Processing
McCamish
provides its expert systems and technical support to companies that
prefer to deploy existing administrative personnel but require a system
specifically designed for their business, which they can access from
any location. Support for remote processing includes: systems implementation
consulting, customer call center process training, interfaces, plan
conversion and setup, and a help desk.
Solution
3: Software License
License
agreements are available to companies that want to purchase their own
software application. Such agreements can include: transitional planning,
implementation consulting services, conversion services, custom programming
services, plan conversion and setup, training and a help desk. Provisions
necessary for acceptance and installation, customization upgrades, maintenance,
etc., are negotiable.
Case
Studies
Please
refer to the following case studies.
BPO
Solution: Case Study A
Remote
Processing Solution: Case Study B
Licensed
Client Solution: Case Study C
403(b)
Annuities Policies Solution: Case Study
D
PMACS®
Solution: Case Study E
***
For
more information about McCamish Systems, please contact our Sales &
Marketing group at Solutions@McCamish.com
or call 800.366.0819.