Client Services Team (CST) Manager

This position reports to the Vice President of Retirement Services.

Position Summary:

This person serves as a leader in providing specific operational expertise for a unit/organization within the company. This person also assists in leading the implementation of business plans, provides basic level of direction, and monitors and directs the work of the unit to ensure objectives are met.

Responsibilities and Duties:

• Manages a dedicated Production Support Team for the retirement services products
• Provides oversight and administration of production support issues, such as CF's and after-hours support rotation
• Provides a primary contact for remote clients (ITO) for all issues, including system issues and billable service requests.
  
  

Education/Experience Requirements:

• Three years of related industry experience
• Superb leadership, motivation and communications skills
• Client management/relations skills must be exemplary
• Software systems, insurance, actuarial or specific functional experience
  
  

For more information

You may send a message describing your relevant experience and a copy of your resume by fax to Human Resources at 770.690.1800, or email to jobs@mccamish.com.

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